Shipping and Returns
Thank you for shopping with us!
The Original Mindset is committed to being as environmentally friendly and sustainable as possible.
We partner with state-of-the-art print production and fulfillment providers across multiple countries, helping ensure your merchandise is produced as close as possible to its final destination.
Because our products are made on demand, we only produce items when they are ordered. This helps reduce unnecessary waste, overproduction, storage requirements and the environmental impact associated with transporting products over long distances.
Our T-shirts are produced using a print-on-demand model powered by our fulfillment partners. Your T-shirt is printed specifically for you once your order is placed, helping us avoid unnecessary stock and reduce waste.
Please review our shipping and returns information below before placing your order.
Total Delivery Time
Your total delivery time consists of two stages: fulfillment time and shipping time.
- Fulfillment (Production) Time: It typically takes 2–5 business days to print, quality-check and package your T-shirt.
- Shipping (Transit) Time: This is the time it takes for the carrier to transport your order from the production facility to your delivery address.
Eco-Friendly Packaging & Global Delivery
We currently ship our custom T-shirts to customers in the UK, Europe and the USA and Canada.
Our fulfillment partner operates a network of print and fulfillment facilities. Where possible, your order is automatically routed to the nearest available production facility to your delivery address to help reduce delivery distances and delivery times.
Our Packaging Commitment
We aim to keep our packaging footprint as light as possible. Your order will arrive in minimal packaging, avoiding unnecessary boxes, paper inserts and plastic wrapping wherever possible.
Estimated shipping times after your item has been fulfilled:
- United Kingdom and Europe: 3–6 business days
- United States and Canada: 3 to 7 business days
- Rest of the World: We do not currently offer worldwide delivery. We hope to expand our delivery destinations in the future and will keep you informed of any changes.
Transit times are estimates for locations near major hubs and do not include production time. Rural or remote locations may require additional delivery time. Delivery times may also vary during public holidays and periods of high demand.
Shipping costs are calculated dynamically at checkout based on your delivery destination and the total weight of your order.
Tracking Your Order
Orders are shipped using reliable tracked postal and courier networks. Once your T-shirt has been produced and handed over to the shipping carrier, you will receive a shipping confirmation email containing tracking information so you can follow your order's journey.
Customs, Duties & Taxes
Most orders are produced within or close to your delivery region, which helps minimize the likelihood of additional customs charges. However, if an order needs to be fulfilled internationally due to production availability, additional customs duties or taxes may apply.
- Orders may be shipped under Delivered at Place (DAP) terms.
- Where applicable, the customer is responsible for any local customs duties, import taxes, clearance fees or other charges imposed by the destination country's authorities.
If you are unsure whether additional charges may apply to your order, we recommend contacting your local customs authority before placing your order.
14-Day Returns
We hope you love your Original Mindset purchase. If you are not completely satisfied, you can request a return within 14 days of receiving your order, subject to the conditions below and any applicable consumer rights.
Return Eligibility
To be eligible for a return, the T-shirt must be returned in the same condition in which you received it: unworn, unused, unwashed and in its original packaging.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged or you have received the wrong product, please contact us as soon as possible with your order details and photographs of the issue where appropriate. We will review the problem and work with you to resolve it.
How to Start a Return
To request a return, please contact our customer support team with your order number, the email address used to place the order and the reason for your return.
As our products are printed on demand, return shipping costs are normally the responsibility of the customer for unwanted or incorrectly ordered items, unless the item is faulty, damaged or otherwise covered by applicable consumer rights.
If your return request is approved, we will provide you with instructions for returning your item.
Address Accuracy & Failed Deliveries
Please double-check your delivery address carefully before completing your order.
- Because our production system is largely automated, we cannot guarantee that an address can be changed once production has started.
- If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs may apply for re-shipping or returning the item.
- International orders returned as undeliverable may incur charges relating to the original delivery and return shipping.
Exchanges
We do not currently offer direct exchanges. If you would like a different style, size or colour, you will need to place a new order and return the original item in accordance with our returns policy.
Return Shipping
Unless your item is faulty, damaged or otherwise covered by applicable consumer rights, you are responsible for the cost of returning an unwanted item. Original shipping charges may not be refundable where permitted by law.
We recommend using a tracked delivery service when returning an item, as we cannot process a refund for a return that does not reach us.
Refunds
Once your returned item has been received and inspected, we will process any approved refund to your original payment method. We aim to process refunds within 7 days of receiving the returned goods, although it may take additional time for the funds to appear in your account depending on your payment provider.