Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@theoriginalmindset.com

Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at hello@theoriginalmindset.com

Print‑on‑Demand Items — No Change‑of‑Mind Returns

Because each t‑shirt is custom‑printed to order, we cannot accept returns for:

• Wrong size ordered
• Change of mind
• Preference‑based reasons (fit, colour tone, design choice)

We encourage customers to check the size guide carefully before ordering.

Damages & Defects

Inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We accept returns or replacements for items that arrive damaged, misprinted, faulty, or significantly different from the description.

To request a replacement or refund, customers must contact us within 14 days of the date of receiving your order with:

• Order number
• Description of the issue
• Clear photos of the product and packaging

If approved, we will provide either a free replacement or a full refund.

Lost, Delayed, or Missing Orders

If an order is lost in transit, we will issue a replacement at no cost once confirmed by the courier.
If delivery is delayed, we will support customers in tracking the parcel, but delays alone do not qualify for refunds.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products, special orders or personalised items.  Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.

We reserve the right to refuse returns or refunds if:

• Evidence of damage is unclear or inconsistent
• The request is made after 14 days
• The item has been worn, washed, or altered

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Shipping fees are non-refundable unless the item is proven faulty or damaged.  Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@theoriginalmindset.com.

Quality Guarantee