Shipping policy
Shipping & Delivery Policy
Last updated: July 2026
How we fulfil your order - All products are made to order through our print-on-demand partner. This means your item is printed and dispatched specifically for you — reducing waste and ensuring quality.
Production Time - Please allow 2–5 business days for your order to be produced before it ships. Production times may vary slightly during peak periods.
Delivery Times - Once dispatched, estimated delivery times are:
- United Kingdom: 2–5 business days
- Europe: 3–7 business days
- USA & Canada: 5–10 business days
- Rest of World: 7–14 business daysThese are estimates only and may be affected by carrier delays or customs processing.
Shipping Carriers - Orders are fulfilled and shipped by a network of local print partners to ensure your order is produced as locally to you as possible and dispatched using carriers such as Royal Mail, DPD, FedEx, and UPS depending on your location.
Tracking - You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
International Orders - For orders shipped outside the UK, customs duties and import taxes may apply and are the responsibility of the customer. We are not responsible for delays caused by customs.
Lost or Damaged Orders - If your order arrives damaged or is lost in transit, please contact us within 14 days of the estimated delivery date at hello@theoriginalmindset.com. We will work with our print on demand partner to resolve the issue promptly.
No returns on personalised items As all items are made to order, we do not accept returns or exchanges unless the item is faulty or incorrect. Please refer to our [Return & Refund Policy] for full details.